TONY HSIEH, ZAPPO’S CEO, from his Book “Delivering Happiness, A Path to Profits, Passion, and Purpose”

“We believe that, in general, the best decisions are made from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct reports to succeed. This means the best managers are servant- leaders. They serve those they lead. Ask yourself, “How do you encourage more teamwork? How do you encourage people to take more initiative?”